Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (4 - Volumes) Summary:
By M. Gordon Hunter
Publisher: Information Science Reference
Number Of Pages: 2922
Publication Date: 2009-08-17
ISBN-10 / ASIN: 1605666777
ISBN-13 / EAN: 9781605666778
Product Description:
Strategic use of technological innovations in information systems has rapidly evolved transforming institutions, organizations, and individuals across the globe.
Strategic Information Systems: Concepts, Methodologies, Tools, and Applications provides a compendium of comprehensive advanced research articles written by an international collaboration of experts involved with the strategic use of information systems. Containing premier technologies and utilization techniques, this estimable repository of authoritative contributions presents academicians, practitioners, and researchers with an enriched compilation of cutting-edge knowledge.
Table of Contents:
Volume I
Section I. Fundamental Concepts and Theories
This section serves as the foundation for this exhaustive reference tool by addressing crucial theories essential to the understanding of strategic information systems. Chapters found within these pages provide an excellent framework in which to position strategic information systems within the field of information science and technology. Individual contributions provide overviews of strategic intelligence, strategic decision making, and decision support systems, while also exploring critical stumbling blocks of this field. Within this introductory section, the reader can learn and choose from a compendium of expert research on the elemental theories underscoring the research and application of strategic information systems.
Chapter 1.1. The Nature of Strategic Intelligence, Current Practice and Solutions
Chapter 1.2. Strategic Alignment Between Business and Information Technology
Chapter 1.3. The Interplay of Strategic Management and Information Technology
Chapter 1.4. Enterprise Systems Strategic Alignment and Business Value
Chapter 1.5. Behavioral Factors and Information Technology Infrastructure Considerations in Strategic Alliance Development
Chapter 1.6. Developing and Analyzing Core Competencies for Alignment with Strategy
Chapter 1.7. Strategic Alliances of Information Technology Among Channel Members
Chapter 1.8. Strategic Positioning and Resource-Based Thinking: Cutting Through the Haze of Punditry to Understand Factors Behind Sustainable, Successful Internet Businesses
Chapter 1.9. Decision Support Systems
Chapter 1.10. Decision Support Systems and Decision-Making Processes
Chapter 1.11. Evaluation of Decision-Making Support Systems
Chapter 1.12. Interactive, Flexible, and Adaptable Decision Support Systems
Chapter 1.13. The Evaluation of Decision-Making Support Systems’ Functionality
Chapter 1.14. Computer-Supported Collaborative Work and Learning: A Meta-Analytic Examination of Key Moderators in Experimental GSS Research
Chapter 1.15. Supply Chain Information Systems and Decision Support
Chapter 1.16. Strategic Decision Making in Global Supply Networks
Chapter 1.17. Leveraging Supply Chain Management in the Digital Economy
Chapter 1.18. A Relative Comparison of Leading Supply Chain Management Software Packages
Chapter 1.19. Negotiation, Trust, and Experience Management in E-Supply Chains
Chapter 1.20. Using SA for SAM Applications and Design: A Study of the Supply Chain Management Process
Chapter 1.21. Supply Chain Risk Management: Literature Review and Future Research
Chapter 1.22. Implementing Supply Chain Management in the New Era: A Replenishment Framework for the Supply Chain Operation Reference Model
Chapter 1.23. Information Systems, Software Engineering, and Systems Thinking: Challenges and Opportunities
Chapter 1.24. Software Engineering and the Systems Approach: A Conversation with Barry Boehm
Chapter 1.25. Information and Knowledge Perspectives in Systems Engineering and Management for Innovation and Productivity Through Enterprise Resource Planning
Chapter 1.26. The Role of Systems Engineering in the Development of Information Systems
Chapter 1.27. Enterprise Resource Planning Systems in a Global Environment
Chapter 1.28. The Integrated Enterprise Life Cycle: Enterprise Architecture, Investment Management, and System Development
Section II. Development and Design Methodologies
This section provides in-depth coverage of conceptual architectures, frameworks and methodologies related to the design and implementation of strategic information systems. Throughout these contributions, research fundamentals in the discipline are presented and discussed. From broad examinations to specific discussions on particular frameworks and infrastructures, the research found within this section spans the discipline while also offering detailed, specific discussions. Basic designs, as well as abstract developments, are explained within these chapters, and frameworks for designing successful management information systems, data warehouses, and decision support systems are discussed.
Chapter 2.1. Strategic Technology Engineering Planning
Chapter 2.2. A Technology-Focused Framework for Integrating Knowledge Management into Strategic Innovation Management
Chapter 2.3. A Strategic Framework for City Marketing: The SSRM Approach
Chapter 2.4. Dynamics in IS Development: A Multi-Method Experiment to Measure the Effects of Disruptions during the Development Process
Chapter 2.5. Design Science: A Case Study in Information Systems Re-Engineering
Chapter 2.6. Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines
Chapter 2.7. A Model for IT Service Strategy
Chapter 2.8. Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based Quality Management of IT-Services
Chapter 2.9. Design and Development of a Quality Management Information System
Chapter 2.10. Design and Analysis of Decision Support Systems
Chapter 2.11. Decision Making and Support Tools for Design of Machining Systems
Chapter 2.12. Context in Decision Support Systems Development
Chapter 2.13. Flexible Spatial Decision-Making and Support: Processes and Systems
Chapter 2.14. Development of a Web-Based Intelligent Spatial Decision Support System (WEBISDSS): A Case Study with Snow Removal Operations
Chapter 2.15. Designing Clinical Decision Support Systems in Health Care: A Systemic View
Volume II
Chapter 2.16. A Framework for a Scenario Driven Decision Support Systems Generator
Chapter 2.17. An Approach of Decision-Making Support Based on Collaborative Agents for Unexpected Rush Orders Management
Chapter 2.18. Effective DMSS Guidance for Financial Investing
Chapter 2.19. Exploring a UML Profile Approach to Modeling Web Services in Healthcare
Chapter 2.20. Data Warehouse Design to Support Customer Relationship Management Analysis
Chapter 2.21. Developing a Global CRM Strategy
Chapter 2.22. Building Complex Adaptive Systems: On Engineering Self-Organizing Multi-Agent Systems
Chapter 2.23. Challenges in Developing a Knowledge Management Strategy: A Case Study of the Air Force Materiel Command
Chapter 2.24. A Multi-Agent System for Optimal Supply Chain Management
Chapter 2.25. Integration of Global Supply Chain Management with Small to Mid-Size Suppliers
Chapter 2.26. A Methodology for Developing Integrated Supply Chain Management System
Section III. Tools and Technologies
This section presents extensive coverage of the technology that informs and impacts strategic information systems. These chapters provide an in-depth analysis of the use and development of innumerable devices and tools, while also providing insight into new and upcoming technologies, theories, and instruments that will soon be commonplace. Within these rigorously researched chapters, readers are presented with examples of the tools that facilitate and support the emergence and advancement of strategic information systems. In addition, the successful implementation and resulting impact of these various tools and technologies are discussed within this collection of chapters.
Chapter 3.1. Intelligent Agents in Decision Support Systems
Chapter 3.2. Agents and Multi-Agent Systems in Supply Chain Management: An Overview
Chapter 3.3. Application of Agent-Base Technology as Coordination and Cooperation in the Supply Chain Based E-Business
Chapter 3.4. Supporting Executive Intelligence Activities with Agent-Based Executive Information Systems
Chapter 3.5. Beyond Intelligent Agents: E-Sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect
Chapter 3.6. An Ontology-Based Intelligent System Model for Semantic Information Processing
Chapter 3.7. Intelligent Design Advisor: A Knowledge-Based Information System Approach for Product Development and Design
Chapter 3.8. PROMISE: Product Lifecycle Management and Information Tracking Using Smart Embedded Systems
Chapter 3.9. Mobile Batch Tracking: A Breakthrough in Supply Chain Management
Chapter 3.10. Intelligent Supply Chain Management with Automatic Identification Technology
Chapter 3.11. RFID and Wireless Personal Area Networks for Supply Chain Management
Chapter 3.12. Integrating Mobile Technologies in Enterprise Architecture with a Focus on Global Supply Chain Management Systems
Chapter 3.13. Enabling the Glass Pipeline: The Infusion of Mobile Technology Applications in Supply Chain Management
Chapter 3.14. Bridging the Gap: Connecting Internet-Based Spatial Decision Support Systems to the Field-Based Personnel with Real Time Wireless Mobile GIS Applications
Chapter 3.15. Choosing Technologies for Handheld and Ubiquitous Decision Support
Chapter 3.16. Mobile Technologies in the New Zealand Real-Estate Industry
Chapter 3.17. Group Support Systems as Tools for HR Decision Making
Chapter 3.18. A Knowledge Integration Approach for Organizational Decision Support
Chapter 3.19. System Characteristics, Perceived Benefits, Individual Differences and Use Intentions: A Survey of Decision Support Tools of ERP Systems
Chapter 3.20. Supply Chain Management and Portal Technology
Chapter 3.21. CRM Practices and Resources for the Development of Customer-Focused Multinational Organizations
Chapter 3.22. Capacity for Engineering Systems Thinking (CEST): Literature Review, Principles for Assessing and the Reliability and Validity of an Assessing Tool
Section IV. Utilization and Application
This section introduces and discusses the utilization and application of strategic information systems. These particular selections highlight, among other topics, optimizing the relationship between business and information technology, applications of decision making and support systems, and the ways in which strategic intelligence has been applied in society. Contributions included in this section provide excellent coverage of today’s strategic environment and insight into how strategic information systems impact the fabric of our present-day global village.
Chapter 4.1. I-Fit: Optimizing the Fit between Business and IT
Chapter 4.2. Stability and Creativity as Contradicting Values in Information Management
Chapter 4.3. Strategic Management of International Subcontracting: A Transaction Cost Perspective
Chapter 4.4. EBBSC: A Balanced Scorecard-Based Framework for Strategic E-Business Management
Chapter 4.5. Strategic Management in City Government: Integrating Information Communication Technologies and Marketing in a Causal Model to Drive Stakeholder Satisfaction and Economic Development
Chapter 4.6. Managing Executive Information Systems for Strategic Intelligence in South Africa and Spain
Chapter 4.7. Using Information Technology for Strategic Growth from Single-Mission Transportation Company to Multi-Faceted Global Logistics Corporation
Lemuria Carter, North Carolina Agricultural and Technical State University, USA
Chapter 4.8. Adoption and Implementation of IT Governance: Cases from Australian Higher Education
Volume III
Chapter 4.9. Enterprise Resource Planning (ERP) Implementations: Theory and Practice
Chapter 4.10. Diffusion of Enterprise Resource Planning Systems in Taiwan: Influence Sources and the Y2K Effect
Chapter 4.11. Enterprise Resource Planning (ERP): A Postimplementation Cross-Case Analysis
Chapter 4.12. Information Technology Adoption and the Role of Organizational Readiness: The Case of an Indian Bank
Chapter 4.13. Building Enterprise Network Infrastructure for a Supermarket Store Chain
Chapter 4.14. Managing the Implementation of Business Intelligence Systems: A Critical Success Factors Framework
Chapter 4.15. Business Process Management Systems for Supporting Individual and Group Decision Making
Chapter 4.16. An Application of Multi-Criteria Decision-Making Model for Strategic Outsourcing for Effective Supply-Chain Linkages
Chapter 4.17. The Cognitive Process of Decision Making
Chapter 4.18. Performance Evaluation of Consumer Decision Support Systems
Chapter 4.19. Nonparametric Decision Support Systems in Medical Diagnosis: Modeling Pulmonary Embolism
Chapter 4.20. Decision Making by Emergency Room Physicians and Residents: Implications for the Design of Clinical Decision Support Systems
Chapter 4.21. Decision Support Systems for Cardiovascular Diseases Based on Data Mining and Fuzzy Modelling
Chapter 4.22. Analysis and Intuition in Strategic Decision Making: The Case of California
Section V. Organizational and Social Implications
This section includes a wide range of research pertaining to the social and organizational impact of strategic information systems around the world. Chapters included in this section analyze organizational knowledge management, e-collaboration, and group decision support systems. The inquiries and methods presented in this section offer insight into the implications of strategic information systems at both a personal and organizational level, while also emphasizing potential areas of study within the discipline.
Chapter 5.1. Group Decision Support Systems
Chapter 5.2. Cooperative Decision Support Systems
Chapter 5.3. Supporting Distributed Groups with Group Support Systems: A Study of the Effect of Group Leaders and Communication Modes on Group Performance
Chapter 5.4. Supporting Structured Group Decision Making Through System-Directed User Guidance: An Experimental Study
Chapter 5.5. How Well Do E-Commerce Web Sites Support Compensatory and Non-Compensatory Decision Strategies? An Exploratory Study
Chapter 5.6. E-Collaboration Using Group Decision Support Systems in Virtual Meetings
Chapter 5.7. Open Content Distribution Management in Virtual Organizations
Chapter 5.8. User Participation in the Quality Assurance of Requirements Specifications: An Evaluation of Traditional Models and Animated Systems Engineering Techniques
Chapter 5.9. The Value of Information Systems to Small and Medium-Sized Enterprises: Information and Communications Technologies as Signal and Symbol of Legitimacy and Competitiveness
Chapter 5.10. Enterprise Resource Planning (ERP): Past, Present and Future
Chapter 5.11. K-link+: A P2P Semantic Virtual Office for Organizational Knowledge Management
Chapter 5.12. Organizational Culture for Knowledge Management Systems: A Study of Corporate Users
Chapter 5.13. Organizational Readiness Assessment for Knowledge Management
Chapter 5.14. The Impact of Institutions on Interorganizational IT Projects in the Mexican Federal Government
Chapter 5.15. Strategic Alliance Capability: Bridging the Individual Back into Inter-Organizational Collaboration
Chapter 5.16. Product Customization on the Web: An Empirical Study of Factors Impacting Choiceboard User Satisfaction
Chapter 5.17. Investigating the Impact of Customer Relationship Management Practices of E-Commerce on Online Customer’s Web Site Satisfaction: A Model-Building Approach
Chapter 5.18. Ethnographic Discovery of Adverse Events in Patient Online Discussions: Customer Relationship Management
Chapter 5.19. Capturing and Comprehending the Behavioral/Dynamical Interactions within an ERP Implementation
Chapter 5.20. Enterprise Information Systems Change, Adaptation and Adoption: A Qualitative Study and Conceptualization Framework
Chapter 5.21. Supply Network Planning Models Using Enterprise Resource Planning Systems
Chapter 5.22. The Strategic Implications of E-Network Integration and Transformation Paths for Synchronizing Supply Chains
Chapter 5.23. The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan
Chapter 5.24. SHRM Portals in the 21st Century Organisation
Section VI. Managerial Impact
This section presents contemporary coverage of the managerial implications of strategic information systems. Particular contributions address firm performance as it relates to IT strategy, the nature of knowledge in the IT workforce, and the effectiveness of strategic implementation. The managerial research provided in this section allows executives, practitioners, and researchers to gain a better sense of how strategic information systems can inform their practices and behavior.
Chapter 6.1. IT-Enabled Strategy: Implications for Firm Performance?
Chapter 6.2. Building the IT Workforce of the Future: The Demand for More Complex, Abstract, and Strategic Knowledge
Chapter 6.3. IT Infrastructure Capabilities and Business Process Improvements: Association with IT Governance Characteristics
Chapter 6.4. The Contingent Role of Innovation between IT Management Sophistication and Strategic Alignment
Chapter 6.5. Inter-Organizational Information Systems and Strategic Alliances: Symbiosis or Competition?
Volume IV
Chapter 6.6. Managing Knowledge Capabilities for Strategy Implementation Effectiveness
Chapter 6.7. Empirical Investigation of Critical Success Factors for Implementing Business Intelligence Systems in Multiple Engineering Asset Management Organisations
Chapter 6.8. Exploring Relationship Between Information Systems Strategic Orientation and Small Business Performance
Chapter 6.9. Computational Intelligence in the Financial Functions of Industrial Firms
Chapter 6.10. The Impact of E-Commerce Customer Relationship Management in Business-to-Consumer E-Commerce
Chapter 6.11. Extending Relationship Marketing to Human Resources Management Using the CaRM Approach to Personnel Recruitment
Chapter 6.12. Approaches and Concepts to Restructuring Human Resources Management Functions
Section VII. Critical Issues
This section addresses conceptual and theoretical issues related to the field of strategic information systems, which include failures and successes in system implementation. Within these chapters, the reader is presented with analysis of the most current and relevant conceptual inquires within this growing field of study. Particular chapters also address service quality in supply chain management, petri nets, and privacy and security in customer relationship management. Overall, contributions within this section ask unique, often theoretical questions related to the study of strategic information systems and, more often than not, conclude that solutions are both numerous and contradictory.
Chapter 7.1. Information System Development Failure and Complexity: A Case Study
Chapter 7.2. Critical Insights into NHS Information Systems Deployment
Chapter 7.3. Quality Assurance View of a Management Information System
Chapter 7.4. Information Feedback Approach for Maintaining Service Quality in Supply Chain Management
Chapter 7.5. Supplier Capabilities and eSourcing Relationships: A Psychological Contract Perspective
Chapter 7.6. A Strategic Framework for Managing Failure in JIT Supply Chains
Chapter 7.7. Towards Stable Model Bases for Causal Strategic Decision Support Systems
Chapter 7.8. Decision Support-Related Resource Presence and Availability Awareness for DSS in Pervasive Computing Environments
Chapter 7.9. Decision Support Systems and Representation Levels in the Decision Spine
Chapter 7.10. Supporting Demand Supply Network Optimization with Petri Nets
Chapter 7.11. Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations
Chapter 7.12. Federated Enterprise Resource Planning Systems
Chapter 7.13. Integrated Product Life Cycle Management for Software: CMMI, SPICE, and ISO/IEC 20000
Chapter 7.14. Customer Relationship Management (CRM) Metrics: What’s the Holdup?
Chapter 7.15. Security Policies and Procedures
Chapter 7.16. Privacy and Security in the Age of Electronic Customer Relationship Management
Section VIII. Emerging Trends
This section highlights research potential within the field of strategic information systems while exploring uncharted areas of study for the advancement of the discipline. Chapters within this section highlight advancements in enterprise resource planning, strategic technology planning, and strategic decision making for Green IT. These contributions, which conclude this exhaustive, multi-volume set, provide emerging trends and suggestions for future research within this rapidly expanding discipline.
Chapter 8.1. Patterns for Organizational Modeling
Chapter 8.2. Enterprise Resource Planning Under Open Source Software
Chapter 8.3. The Dynamics and Rationality of Collective Behavior within a Global Information System
Chapter 8.4. Information Technology and Diversification: How Their Relationship Affects Firm Performance
Chapter 8.5. Toward an Interdisciplinary Engineering and Management of Complex IT-Intensive Organizational Systems: A Systems View
Chapter 8.6. Strategic Technology Planning for the Techno-Global Economy: Cities in the Market
Chapter 8.7. Mission-Critical Group Decision-Making: Solving the Problem of Decision Preference Change in Group Decision-Making Using Markov Chain Model
Chapter 8.8. Enhancing Decision Support Systems with Spatial Capabilities
Chapter 8.9. A Multi-Agent Decision Support Architecture for Knowledge Representation and Exchange
Chapter 8.10. The Future of Supply Chain Management: Shifting from Logistics Driven to a Customer Driven Model
Chapter 8.11. Strategic Decisions for Green Electricity Marketing: Learning from Past Experiences
Chapter 8.12. Information Technology Service Management and Opportunities for Information Systems Curricula
Chapter 8.13. System Dynamics Modeling for Strategic Management of Green Supply Chain
Chapter 8.14. A Mediator for Biospatial Information Systems
Chapter 8.15. Aligning Six Sigma and ITIL to Improve IT Service Management
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